My password reset didn't work, what happened?

SigFig Team -

There are a few culprits when password resets don't work. The biggest offender is usually an extra space before your actual password begins.

It might look like this:

"  ResettingMyPasswordShouldBeEasy"  <--- Incorrect, leading spaces

"ResettingMyPasswordShouldBeEasy"    <--- Correct! 

If that's not the case, you may have requested a password twice, invalidating the first password emailed to you by our system. If this is the case or something else, just email [email protected] and we will help out however we can. 

Have more questions? Submit a request

Comments

Powered by Zendesk