We Respect Your Privacy
Before you dig through the legalese, we'd like to make one thing very clear: We will never rent or sell your personal information. Without trust, we won't have any users, and without users...well, we're out of a job.
Looking for something specific but don't want to dig through the legalese?
E-mail us at [email protected].
- On our Sites.
- In e-mail, text and other electronic messages between you and us that are related to the services that we is providing you.
- Through our mobile and desktop applications, which provide dedicated non-browser-based interaction between you and our Sites.
If you have any questions or concerns regarding this statement, you should contact us at [email protected]
Information Collected by Us
Additional Information Collected for Operations for the Paid Service
We may collect additional information provided by users in conjunction with the our services in order to rebalance user accounts in line with brokerage firm security requirements including:
- Social Security numbers and financial account numbers
- Account balances and transaction information
- Income and employment information
We may collect other information from you during your use of the paid service. For example, if you sync your financial institution to the paid service, your financial institution may provide us with information about you and your account to facilitate our ability to provide our services to you and to reduce the amount of data you need to enter. The information we collect may include but is not limited to your name, age, salary, financial account information including financial institution, contributions, investment holdings and preferences, and contact information.
We keep records of our advisory service, which may include but are not limited to records of the advice that we provide to you, your use of our services, and your communications to us about our services.
Blogs, Forums, and Wikis
If you use a blog, forum, wiki, or other publicly published content product on our Sites, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Sites and its contents to you.
- To provide you with information, products or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Sites or any products or services we offer or provide through our Sites.
- To display for you information, such as your full name, profile photo and any personal information you have included in your profile, primarily in conjunction with any content you have contributed.
- To respond to your feedback or inquiries.
- In any other way we may describe when you provide the information.
- For any other purposes with your consent.
In addition, part of the Wikinvest service is a real time feed that displays user activity. For example, if you post an article, a streaming notice may be posted about that activity or the activity of other users. This is part of the Wikinvest service available at www.wikinvest.com and Wikinvest users may not opt-out of this functionality.
Your full name and email address may also be used when you send an email notification to another user on Wikinvest. We may also use your email address to send you communications from us or messages that we send you on behalf of other users, but you may opt out of receiving emails by changing your email preferences in your profile settings.
We never share your personal information with our advertisers. Our ad targeting is done entirely anonymously. If advertisers select demographic targeting for their ads, we automatically match those ads to the appropriate audience. Advertisers only receive anonymous data reports.
How We Use Information Collected Through the Paid Service
Your personal, investment and forecast information is maintained by us in order to provide you with customized investment services and to fulfill our legal and regulatory requirements. By having more information about you, we are able to customize our services to your particular investment preferences. We may use your brokerage account information in order to rebalance your accounts and keep your accounts in line with the investment preferences that you specified when signing up for the paid service. Data that does not include personal information may be used for research purposes. For instance, we may compile data, excluding personal information, for purposes of demographic analysis and research.
We will send you service-related announcements on the rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Updating/Accessing Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, update, or delete/remove it by selecting Delete Account on your profile page or by emailing our Customer Support team at [email protected]. We will respond to your request within 30 days. Please note that even if we close your account, we may retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Please also note that there might be latency in deleting information from our servers and backed-up versions might exist after deletion.
As you navigate through and interact with our Sites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including browser-type related information, IP address, requested URL, referring URL, timestamp data, and other information help us diagnose problems with our servers, administer the Sites, and otherwise provide the highest possible level of service to you. In addition, we use this non-personal information to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the site.
Advertising and Partner Sites
We use third-party advertising companies to serve ads when you visit the Sites. These advertising companies may use certain information (not including your name, address, email address, or telephone number) about your visits to the Sites, partner sites and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your options regarding the use of this information by these advertising companies, click here.
In addition, if you use the Partner Portfolio Trackers, we may also share certain information about you with our partners, such as "top ticker" data and watchlist holdings, which allow the partners to personalize your experience on the site or their mobile apps. We may also share aggregate data with partners (without any of your personal information) to aid in monitoring the effectiveness of our product. Such data could include engagement and retention rates with our services, periodic usage metrics reports.
Unless we have your express permission, we will not share any personal information about you with any advertising companies or with the providers of the advertised goods and services, and these companies will not collect such information on our behalf. If you choose to use these separate goods and services, disclose information to the providers, or grant them permission to collection information about you, then their use of your information is governed by their privacy policies.
Recommendations of Certain Third Parties
Disclosure/Transfer of Information
- To our subsidiaries and affiliates.
- To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
- If we believe disclosure is necessary or appropriate to protect our rights, property, or safety or the rights, property or safety of our customers or others.
We will notify you when information about you may be provided to third parties in ways other than explained above, and you will have the option to prevent such information sharing.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Our security measures include industry standard technology and equipment to help protect your personal information.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Sites, you are responsible for keeping this password confidential. We ask you to not share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee the security of your personal information transmitted to our Sites. Any transmission of personal information is at your own risk.
You hereby acknowledge that we are not responsible for any intercepted information sent via the Internet or the circumvention of any privacy settings or security measures contained on our Sites, and you hereby release us from any and all claims arising out of or related to such interceptions of information or circumventions of our Sites.
Customer Preferences and Opt-out Choices
We may also use your information to contact you about our services that may be of interest to you. If you do not want us to use your information in this way, please provide notice to us through one of the following ways:
- Adjust your user preferences in your account profile; or
- To opt-out of receiving promotional or marketing communications from us at a specific address, you may:
- Use the unsubscribe instructions sent by us.
- Or Contact us by mail at:
225 Valencia St.
San Francisco, CA 94103
- Note: It may take up to 10 business days to process your request post receipt of the request.
Controlling Your Personal Information
You can review and change your personal information by logging into our Sites and visiting your account profile page.
You may also send us an e-mail at [email protected] to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Please note, you should be aware that when you voluntarily disclose personal information (e.g., user name, e-mail address) via reviews, messages, forums, and/or postings on Wikivest, that information, along with any substantive information disclosed in your communication, can be collected and correlated and used by third parties and may result in unsolicited messages from other posters or third parties. Such activities are beyond our control. Please do not post any personal information on Wikivest that you expect to keep private.
As a registered user of the Sites, you can modify your personal information at any time by accessing the user settings area of Wikinvest or SigFig, as applicable.
Respecting Children's Privacy
Our Sites are not directed to children, and we do not knowingly solicit information from any child under the age of 13. If you are under the age of 13, do not use or provide any information on our Sites or on or through any of its features or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If a parent or guardian becomes aware that his or her child has provided us with personal information without his or her consent, he or she should contact us at [email protected]. Should a child whom we know to be under 13 send personal information to us, we will delete it as soon as possible.
Your California Privacy Rights
Section 1798.83 of the California Civil Code permits users of our Sites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To request a copy of the information disclosure provided by us pursuant to Section 1798.83 of the California Civil Code, please contact [email protected].
Frames and Partner Sites
225 Valencia St.
San Francisco, CA 94103